Aumente suas chances de fazer um upgrade gratis no aluguel de carro, com essas dicas.

É interessante ver as variadas e criativas desculpas que os clientes dão, quando alugam um carro, para trocá-lo por um de categoria superior, desde um cheiro que só eles sentem, até o desconforto de um banco do condutor que não é ajustável em altura (obviamente porque a categoria não permite) até um trincado milimétrico no para-brisa que não equivale a uma rachadura e deve ser visto com lupa.🔎

Nesse sentido, quem já trabalha há anos costuma detectar essas atitudes erradas com o único propósito de buscar um upgrade gratuito, o que no final deixa o cliente exposto ao resultado contrário.

Não existe fórmula ou segredo que nos leve a um upgrade garantido 100%, mas o que existe são as chances de termos maior consideração e atenção por parte de quem nos aluga um carro.

Abaixo deixo algumas dicas que podem te ajudar a melhorar suas chances de acessar uma categoria superior pelo mesmo preço:

• Para começar, lembre-se que as categorias mais econômicas são as mais alugadas, a tal ponto que esses carros quase nunca descansam, normalmente são sempre alugados. São o que chamamos em espanhol “Caballitos de Batalla”. Essas são as categorias que mantêm o fluxo de caixa da empresa, portanto, se você reservar a categoria mais básica, você já aumentou suas chances de que quando chegar não haverá disponibilidade e eles vão te oferecer um upgrade para você não perder. Neste caso, a primeira coisa que acontece é que o vendedor lhe perguntará se você deseja pagar uma pequena diferença por uma categoria superior, o que você (obviamente) recusará, e o UpGrade chegará gratuitamente por descarte.

• Outra boa estratégia é tentar alugar um carro econômico em um aeroporto sem reserva prévia, de última hora. Em geral, os aeroportos têm menos disponibilidade do que as agências no centro das cidades e tendem a planejar a disponibilidade de suas frotas com base em reservas, devido a questões de custos e limitações de estacionamento.

• Bom tratamento ao funcionário, piadas e bajulação também somam pontos para conseguir uma atualização gratuita, então tente não ser arrogante como muitos clientes que alugam carros fazem. A arrogância te leva por um caminho pior.

• Outra boa tática é que você precisará transportar várias pessoas alugando uma categoria básica. Eles podem não lhe dar um UpGrade, mas quase certamente lhe darão um carro maior e mais espaçoso.

• Perguntar sobre programas de acúmulo de milhas, pontos ou qualquer outro programa de fidelidade também ajuda um upgrade gratuito, pois demonstra interesse em ser um cliente fiel (lealdade) e também, em muitos casos, esse cadastro dá um bônus aos funcionários.

• Os funcionários das locadoras também recebem comissões pela venda de seguros adicionais (opcionais). Informe-os sobre sua intenção de adquirir um seguro opcional se você tiver um carro melhor. As locadoras contam com diversos serviços adicionais, além dos seguros, então podem brincar com essas variantes.

• Por último, mas não menos importante, fazer reservas diretas com a locadora e não com uma OTA é sempre muito melhor, pois você sempre terá tratamento prioritário, mesmo que custe um pouco mais caro. Para clientes de reserva direta, sempre haverá tratamento especial, considerações e preferências.

   

  #rentacar #rentalcar #carrental #alugueldecarro #alugueisdecarros #upgrade #turismo #businesstravel #alquilerdeautos #mobilidade #transporte
  

The touristic changes that caused 2020 & 2021

"The tiredness of the confinement that 2020 left, will make tourism multiply in 2021", predictive phrases like this and many others we have heard during the year 2020 and 21 from the mouths of many CEOs and businessmen, some more positive, others more negative and of all colors.
During 2021 we have seen thousands of analyzes of tourists movements, how many of them entered, how many left, if hotel bookings go up or go down, what were the most used touristic terms in search engines, etc, etc. But, if everything depends on the tourist's decisions, at this time, would it be better to analyze tourism or the tourist?

Accommodation

In the field of tourism, it always seems that hospitality is the key business, the protagonist, but it is not so, even in social networks, when talking about tourism, the hotel dominates the posts. The preference for a more decentralized tourism, further away from the cities and with more contact with nature, finally became a fact, something that before the pandemic was just a trend and for a few eccentrics, ended up being almost a responsibility in the head of the tourist, to be able to link all their actions with sustainability, personal and family well-being. The global growth of the glamping business is one of the proofs of the preferences of the new tourist, if even the same resorts included domes in their properties to excite the new tourist and the old wood cabins revived hanging on the marketing of glamping. But the big hotels continue to face great challenges of innovation and adaptation to the new tourist, from the redesign of spaces, through sustainability, new offers for workation and remote work, to the endless creation of the "perfect experience".

Mobility

Mobility, for its part, has also undergone great changes in 2021, from the growth of hourly car rentals by apps, to the inclusion of monthly vehicle rentals by subscription for private use, something that used to be previously destined only for corporations. According to the report of several countries, automotive industries and rentacars, there is less interest in owning vehicles, today the common citizen prefers to outsource the problems and expenses involved in maintaining a vehicle, adhering to monthly subscriptions, a business model that is has copied from Netflix, this strategy is being implemented not only by classic car rental companies, but also by the car manufacturers themselves. And as an extra condiment, another preference that is on the rise when it comes to renting a car through an app, is the inclination for electric cars, which is strongly linked to feelings of ecological responsibilities.

"There is no more tourism, nor less tourism, there is other type of tourism and we have to go look for it"

  

 

Gastronomy

I have always said that gastronomy, in the midst of its complexity, is like a kind of lifesaver in all kinds of businesses and especially in big crises. 2020 and 21 were very special years for the food business, solving major problems of unemployment and restaurant closures, but enpowering and perfecting delivery, something that is necessary, not only for the common citizen, also for tourists, especially business tourism.

OTA's

For OTAs, 2021 has been a year of great changes, many of them are going through their worst moment, as a result of their abuses due to their predominant position, they have made big mistakes, from exaggerated commissions to hotels and rentacars, lack of payments, misleading information and lack of flexibility until others amount of mistakes made in both directions: with its strategic partners and with its clients. This has led to the demand of large hotel chains from countries such as Malaysia and Spain, to their government to implement greater controls and restrictions.
But, not all of them are doing badly, for some of them, as in the case of AirBNB and a few others that knew how to make a good reading of existing problems in the new tourist, 2021 was one of the best years, added to the need of a more decentralized tourism and being able to reach every lost village on the planet. Also the appearance and growth of new OTAs that are not related to hospitality and mobility, but to other services such as insurance and travel assistance.

 

Technology

In a certain way, technology has made a tourist more self-confident, someone who can see further before traveling, from his Google maps streetview, he can know what is there before arriving, as if he had binoculars all the time. And not only thanks to communication, but also to the possibility of being able to access many basic services from their smartphones. The new tourist is encouraged to go much further, without the need for a tourism agency or a tourist TV program.

 

Summary

Constant data analysis is certainly good to follow the steps of the tourist, but perhaps it would be better to know what this new tourist is like, how we could relate to him and focus less on where he is going. Look less at competitors and more at ourselves and our relationship with this new tourist.

 

 

#datascience #tourism #tourist #decentralizedtourism #glamping #hotels #hospitality #gastronomy #inclusion #mobility #innovation #digitaltransformation #adaptability #carrenting #carsubscription #carsharing #sustainablemobility #workation #businesstravel #traveltechnology #culture